The Problem
MakeMyHouseGreen needed a mobile app for their contractors, something that made managing upcoming jobs, reviewing pay slips, and accessing job details straightforward and efficient. I led the UX design end-to-end, from initial research through to implementation.
Research
Understanding the contractors' day-to-day reality was the foundation of the project. I used a mix of methods to get there:
1. Interviews: one-on-one sessions with contractors to understand their workflows and pain points
2. Observations: shadowing contractors in the field to see firsthand how they managed their work
3. Competitor research: reviewing comparable apps in the market to identify best practices and design opportunities
The insights from this phase directly shaped the design direction, ensuring the app addressed real needs rather than assumed ones.
Ideation and Wireframing
I moved from rough sketches to low-fidelity wireframes, then progressively higher fidelity as the structure was validated. At each stage I defined clear user flows, reviewed with stakeholders, and iterated based on feedback, all built in Figma.
User Testing, Design Refinement & Implementation
With a working prototype in hand, I ran usability testing with a diverse group of contractors. The sessions surfaced specific friction points around navigation and task management, which fed directly into design refinements. The focus was on reducing cognitive load and making the app feel intuitive for people using it in a busy, on-the-go environment.
Final Designs
