Overview
Orderbox was MakeMyHouseGreen's internal job management platform. While functional, it had grown difficult to use, it was cluttered, inconsistent, and not designed around how the sales and operations teams actually worked. I led the full redesign, with a focus on usability, clarity, and reducing time spent on administrative tasks.
Original Orderbox 1
Original Orderbox 2
What Orderbox used to look like
The Process
I started with user research across both teams. Sales and operations have overlapping but distinct needs, and the original software made no distinction between them. Through workshops and interviews I identified the key pain points, then moved into low and high-fidelity wireframing, iterating at each stage based on feedback before arriving at a final design.
Key Feature: Filtering by stage
The standout feature of the redesign was a filtering system that groups jobs by stage in the workflow. This lets each team member quickly surface the jobs most relevant to them, whether that's chasing a quote, managing an install, or following up on aftercare.
For sales and operations working across a high volume of jobs simultaneously, this dramatically reduced the time spent hunting for information and improved visibility across the team.
Example of the filter system showing number of orders at each stage
The redesign was built using Firefly, a design system I created for MakeMyHouseGreen. Using a consistent component library kept the interface coherent across the platform and sped up the design and development process.
